Our warehouses are currently very busy and there are delays in getting products shipped. This will likely carry on through the Christmas Season. This means you may have to wait an extra day or two to receive your order
Make sure you choose the correct region. Your order may not be processed if you choose the wrong region.
You can choose your region in either the Shopping Cart or the Checkout.
Orders usually ship on the day payment is received (click here for Payment information). Exceptions to this are:
- If products are out of stock
- If payments for orders (Bank Transfer and Invoice) are not received before 4pm. Credit Card orders are approved instantly.
If some products are out of stock on an order but others are stocked, generally, the whole order will be delayed until the out of stock products arrive. Your stocked prodcts are held for you. You can contact us if you want it part-shipped (but it costs extra).
- We ship using several couriers - it depends on your product. Our system is smart enough to charge you the best price for shipping available.
- Shipping options available are
- Overnight anywhere in the North Island
- Two Day to the South Island
- Overnight to the South Island (extra charge)
- All options: add 1 day extra for rural addresses
Please be aware that shipping times are estimates only.