Who we are
Payments and overdue amounts
Risk and Retention of Title
Errors and Omissions
Back Up Your Data
Things Beyond Our Control
Consumer Guarantees Act
Formation of contract
Other legal stuff
We are Doolz Limited, and in these terms we refer to ourselves as "we", “our” or "us". These terms and conditions apply whenever we supply goods or services to you.
It may be necessary to send your order in more than one delivery.
See the Returns section if you want to return an item.
You can cancel any part, or all, of your order if it has not yet been dispatched. Please read the Cancellation section for conditions.
Our expected delivery times are estimates made in good faith and we are not bound by them.
Any free delivery, if your order is eligible, applies to the method/type of delivery selected by us. You will have to pay the delivery charge if you desire any other type.
If you have signed a courier waiver allowing for goods to be left unsigned at your property, then we accept no responsibility for lost or damaged goods.
You will need a return authorisation (RA) number if you want to return anything. To get one, please click here quoting your invoice number
If you receive the wrong goods or they have been damaged in transit, you must let us know within 20 days of receiving them. Otherwise, you agree that the correct goods have been delivered and that they are in good order. This does not affect your rights under the Consumer Guarantees Act.
We don’t have to accept a return if you’ve simply changed your mind, but sometimes we can accommodate you. However a re-stock fee may apply and the item(s) must be returned in good quality with all packaging.
We may provide a forward replacement, at our discretion. But we will charge you if we do not receive the item we are replacing within a reasonable time.
If your product is faulty, we will cover the cost of return. If you want to return a product because you have changed your mind, you will need to pay the cost for returning the item. We recommend tracking and insurance for your safety, because you are responsible if any item is lost or damaged while being returned to us.
The Return Process is as simple as we can make it:
- You contact us requesting a return, stating the Invoice Number and providing the reason, and the condition of the goods purchased.
- We will provide you with the return address and the RMA number
- You return the goods to the address provided, in the original (or similar suitable) packaging - clearly displaying the RMA number on the outside of the packaging.
- Once we have received the good, and inspected them (for either the aforementioned defect, or condition) and if we are satisfied, we will credit you the cost of your purchase.
If they returned goods are not in good order, you may be charged a restocking fee, or have your credit declined. In which case, if you want the goods returned, you will need to provide postage
This process includes warranties that are "Return to Base". Onsite warranties are the same for Steps 1 and 2, but a technician will come to your address to resolve/replace the goods.
You can cancel any item before it has been dispatched. However, in certain circumstances, a re-stock fee may apply. You must notify us of your cancellation by email.
We reserve the right to cancel orders that we believe are fraudulent, dishonest or inappropriate. Our decisions are final.
We reserve the right to withhold any specific goods or services until you have fully paid all money that you owe us.
We can apply money you’ve paid for a current order to an earlier unpaid invoice - and we may withhold your current order until all the money you owe us has been paid.
You will have to pay any costs we incur, including debt collector fees and legal fees on a solicitor-client basis, for any over amounts due.
You must pay by the 20th of the month following the arrival of your goods.
We will notify you of your credit limit when we approve your application - this might be different from the limit you requested. We can change your limit at any time at our discretion.
We reserve the right to do any of the following at any time without prior notice:
• Refuse to grant credit.
• Suspend, withdraw or discontinue credit.
• Require a fresh credit application and/or guarantee(s) to be submitted.
• Selectively withdraw any discount offering
Risk, including any insurance responsibility, passes to you when you collect the goods, or they are collected for you; or when they are dispatched to you, this includes when we or our supplier releases the goods to a carrier to send to you.
We retain ownership of all goods supplied until we have received full payment for all goods supplied to you. You agree to do anything necessary, including signing documents, to enable us to protect and register our security interest.
All goods are subject to availability.
We can change our prices at any time, without prior notice, before accepting an order.
While every precaution is taken, sometimes errors and omissions may occur with any of our advertising, quotes, invoices or acknowledgements. We apologise for this in advance. These may take some time to be discovered after the goods are delivered to you. We will try our best to fix mistakes promptly. If we discover a mistake, we’ll let you know promptly, and give you the option of returning the goods for a full refund.
Data loss is not covered under our warranties. We recommend that you regularly back up your data on a separate storage medium. A backup is a second copy of your data - do not copy files to your backup medium and remove the originals. We do not cover loss of data on any backup medium.
Things “beyond our control” includes, but is not limited to, earthquakes, fires, floods, armed conflict, labour disputes, civil commotion, government intervention, transport delays, accidents, serious illness, shortages with materials, goods or facilities, and anything else beyond our reasonable control.
We are not responsible to you for any loss or damage directly or indirectly arising from or in connection with any of these such things.
If you are obtaining the goods (or services) for the purposes of a business then you agree that the Act does not apply. By using a business account, or by entering a Company name in the Company section of the Checkout Page, you are holding yourself out as acquiring the goods (or services) for the purposes of a business
If you are obtaining the goods (or services) for a non-business purpose then these Terms and Conditions will be interpreted subject to the Act and nothing in these terms will limit your rights under the Act.
In either case, we do not provide any Express Guarantees as defined in the Act.
For more information about the Consumer Guarantees Act click here.
It is your responsibility to ensure that the goods or services ordered are fit and suitable for the purpose for which they are required. We do not provide any express or implied guarantee or warranty or make any representation regarding fitness or suitability for purpose, quality, merchantability or otherwise. Accordingly, we exclude all liability we might otherwise have to you.
If we are ever held liable to you, our liability is limited to our choice of providing you a refund or replacement.
We will not be liable for any loss of profits or any indirect or consequential loss, even if the possibility of such loss has been brought to our attention.
This clause is subject to any rights you may have under the Consumer Guarantees Act.
When you order, online or otherwise, you are making an offer to buy from us in accordance with these terms and conditions. Payment processing or order confirmation do not amount to acceptance by us. Our acceptance occurs (and the contract is formed) only when we dispatch the goods to you. If the goods from one order are dispatched separately, then a separate contract is formed relating to each lot of goods dispatched.
When we accept your order then these terms and conditions, together with any additional terms we’ve advised you of or agreed to in writing (including email), is the entire agreement between us. You agree that there are no other understandings, representations or warranties forming a part of this agreement. In particular, if you have any special instructions that are inconsistent with or qualify these terms, then we’ll try to accommodate, but you accept that they’re not binding on us.
You authorise us to use any information we have about you, and to collect information about you, for any reasonable purpose related to our business including: obtaining credit reports, registering security interests, reporting overdue debts to debt collection agencies or credit reporting agencies.
We will not sell or distribute your personal information to any third parties without your prior written consent, unless we are legally required to do so.
For more information about your right of access to and correction of information held by us please refer to the Privacy Act 1993. Subject to the Privacy Act, a fee for retrieval and correction of information may be charged if appropriate.
Governing law - The contract (and these terms) are governed by the laws of New Zealand.
Waiver - If we waive one default it doesn’t mean that we waive of any later default, even if it’s the same type of default. If we fail to exercise any right (or delay in doing so) it doesn’t mean we waive that right.
No assignment - You cannot assign or transfer this contract without our prior written consent.